What we receive
When you contact Mavie, we receive the details you choose to send, such as your name, email, brief and optional business, website, timing or budget information. Website delivery and security services may also keep short-lived technical records such as a requesting IP address and browser user-agent string.
Why we use it
We use this information to answer your enquiry, decide whether Mavie is a useful fit, prepare or deliver requested work, keep the service secure and maintain necessary business records. The usual grounds are taking steps at your request before a contract, performing a contract and our legitimate interest in operating a safe, responsive studio.
Who handles it
Information is handled by Mavie and service providers used for hosting, traffic protection, email delivery, private alerts and project operations. If you contact us through WhatsApp, your message is also processed by WhatsApp under its own terms. We do not sell enquiry data or use it to build advertising profiles.
How long it stays
A project enquiry is normally kept for no more than 12 months unless the conversation becomes active work or a longer period is required for business, tax or legal records. Security logs and copies delivered through email or operator-alert services follow the relevant account retention settings.
Measurement
This site uses a self-hosted Umami analytics service to understand which pages are useful. It is configured without advertising identifiers. Delivery and security systems may also create short-lived technical records. Fonts are served from our own site.
Your choices
You may ask what information Mavie holds about you, request a correction or deletion, or object to its use. Email [email protected]. We may need to keep limited information where the law requires it.
Contact and changes
Privacy questions go to [email protected]. Material changes to this policy will be dated on this page.
Live chat
Messages sent through live chat are relayed to Mavie through a dedicated Telegram bot. The transcript kept by the Mavie live-chat service is removed after 30 days; copies relayed to Telegram and security or delivery logs follow the relevant account retention settings.
App guide
Mavie’s app guide uses server-authored answers where they are available. When another answer needs the AI model, our configured AI provider receives the current question and up to four earlier questions and must answer from a limited set of approved Mavie sources. Questions are not added to the Mavie live-chat database or sent to Telegram. The visible conversation stays in the current browser tab and is included in an enquiry only if you choose to hand it to a person. Please do not include confidential information.