These terms are a clear starting point. A project proposal may add or replace terms for that specific work; where it does, the written proposal takes priority.
1. Who these terms are for
“Mavie”, “we” and “us” refer to the web studio contactable at [email protected]. “You” refers to the customer named in an accepted proposal. An enquiry alone does not create an obligation for either party to proceed.
2. Agreeing the work
Work begins when both parties accept a written proposal or order that states the intended outcome, scope, responsibilities, timing and price. A request outside that scope is discussed and agreed before it changes the work or fee.
3. Your responsibilities
You provide accurate information, the access and materials reasonably needed for the work, and timely decisions. You confirm that you have permission to use content, trademarks, personal data and third-party systems supplied to us.
4. Drafts, review and acceptance
Drafts and previews are provided for review. You should check content, functionality and factual details before approving publication. A live release is a separate action; we do not treat silence as approval to publish.
5. Fees and payment
The proposal states the fee, currency, payment schedule and any taxes or third-party costs. Invoices are payable by the due date shown. We may pause work that is materially overdue after giving notice.
6. Changes and cancellation
Either party may ask to change or stop a project. We will state the effect on scope, timing and fees before a change proceeds. On cancellation, you pay for agreed work completed and non-refundable third-party costs already authorised.
7. Intellectual property and accounts
The proposal states what transfers to you and when. Unless stated otherwise, rights in bespoke final deliverables transfer after full payment, while Mavie and third parties retain rights in pre-existing tools, open-source software, general methods and licensed materials. Customer-specific accounts should be held in your name wherever practical.
8. Third-party services
Hosting platforms, payment providers, content systems and other external services have their own terms, availability and charges. We choose and configure them with care but cannot promise that an independent provider will never change or fail.
9. Care, warranty and liability
We correct a reproducible defect that makes an agreed deliverable materially fail its accepted scope when it is reported within the warranty period stated in the proposal. Ongoing changes, maintenance, security monitoring and compatibility work are separate unless included. Neither party excludes liability that cannot legally be excluded. Any further liability limits belong in the project proposal and should be reviewed for the particular engagement.
10. Confidentiality and data
Each party protects confidential project information and uses it only for the work or as required by law. Personal information is handled as described in the privacy policy and any project-specific data-processing terms.
11. Resolving a concern
Please email [email protected] first. We will try to resolve a concern directly and in good faith. The project proposal identifies the contracting entity, governing law and courts appropriate to that engagement.
These general terms should receive professional legal review before they are relied on for a material or unusual engagement.